Sustainability & Care Statement

1.1 At Talkmind, we believe that personal growth creates a ripple effect, which strengthens communities and supports the environment we all share.

1.2 Growth and care are not separate from sustainability; they are deeply connected.

1.3 By nurturing individual resilience, we also nurture collective responsibility for the world around us.

2.1 As a remote-first organisation, we consciously reduce our carbon footprint by limiting commuting emissions and office energy use. This deliberate choice not only lowers environmental impact but also supports a healthier work–life balance for our team, ensuring that care for people is embedded alongside care for the planet.

2.2 We prioritise paperless communication and digital-first solutions, reducing resource consumption while improving accessibility. Whenever possible, we aim to partner with cloud providers who are committed to carbon neutrality and invest in green data centres. In doing so, we extend our values into the digital infrastructure that powers our services.

2.3 Our services, which include remote appointments, online assessments, online webinars, online workshops, e-prescriptions, and digital payments, are designed to support both health and sustainability. This integration allows us to focus our energy where it matters most: patient and client care, our practitioner(s) and our support team wellbeing, and community support.

2.4 We are also mindful of holistic practices that extend beyond the digital space. Where appropriate, we encourage time in nature, community-based healing, and lifestyle practices that promote balance. Recognising that sustainability includes mental, physical, social, and environmental dimensions, we bring conscious awareness to the interconnected systems that sustain us.

2.5 Whether through individual sessions that create space for growth, or group sessions that build collective resilience, we remain committed to the principle that when people thrive, communities thrive, and so does the environment.

3.1 If the patient cancels with more than 7 days notice – 100% refund.

3.2 If the patient cancels between 2-7 working days before appointment, 50% of the cost of the appointment.

3.3 If the patient cancels within 2 working days – the full invoice will be charged.

3.4 If a doctor / therapist does not / did not attend your appointment, we will then refund the full cost. Patient and clinician can arrive up to 10 minutes late for an appointment.

3.5 If a patient arrives up to 10 minutes late, it will be at the discretion of the clinician to assess whether further time is required to enable him / her / they to gather the relevant information to determine a differential diagnosis and / or treatment plan.

3.6 Patient can cancel or edit their booking by emailing the administration team on help@talkmind.com.

3.7 Should the patient cancel their booking ‘accidentally’ they can simply contact Talkmind to manually rearrange the appointment on help@talkmind.com.

3.8 If the cancellation is successful, they will require a confirmatory email from Talkmind to that effect; if this email is not received, first check the ‘SPAM’, or contact us.

3.9 Talkmind will accept no responsibility for any liability, costs, losses that may arise from failure to properly cancel any consultation from the Talkmind platform.

3.10 Purchase of goods or services online, comes with a 14 day ‘cooling off’ period without any reason. If making an appointment that is less than 14 days from the date of the booking, you have waived your statutory right. This is to ensure we can instantly ensure a secure time / date you can have a Clinician to ensure their availability.

3.11 By making the booking, you agree that provision of any services is subject to your payment in full of any costs relating to consultation, administrative and / or delivery fees that you incur in relation to the services’ pursuant to our fees.

3.12 You may be discharged if you do not participate in our process and do not schedule the necessary follow-up reviews. If you return and require additional treatment, the process may be restarted by scheduling an initial assessment.

3.13 Talkmind reserves the right to modify its fees and / or pricing structure at any time, at its sole discretion and implement the new fees and / or price structure at any time prior to billing you for payments.

3.14 Talkmind reserves the right to end or cancel bookings / appointments if billing information is incorrect / inaccurate, invalid, without funds or if any pre-authorisation by us provides a negative response (as determined by Talkmind).