Privacy Policy

1.1 Talkmind will keep in strict confidence all information of a confidential nature that is disclosed to it or its employees, agents, doctors, or subcontractors. Your privacy and personal information are important to us. We fully comply with data protection law in force in the UK and with all medical confidentiality guidelines, including those published by the GMC.

1.2 By submitting personal data to us and / or by using our services and website you give your consent to practices described within our privacy policy.

1.3 Personal data means any information relating to you, whether it be mental or physical health. Any data you give to us, either by phone, in person or in writing, can be stored by us. By providing this data, you give us your consent to process this sensitive data. This data will be used to assist us in providing care, information and services to patients.

1.4 We will not be passing any personal data onto third parties for marketing purposes; however, we might pass it onto other health care or social care professionals. We will only share information with your GP if given permission to do so.

1.5 We may be legally obliged to disclose personal information in order to protect the rights, property or safety of our patients, employees or others.

1.6 By submitting information to us, you agree to the storage and processing of data provided.

2.1 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

2.2 We collect Device Information using the following technologies:
a. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
b. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
c. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
d. My Fonts tracks the number of page views anonymously. For more information, visit https://www.monotype.com/legal/terms-conditions-business#Privacy.

2.3 Marketing Attribution: When you visit our site via an advertisement or marketing campaign, we may collect campaign information such as the source (e.g., Meta Ads, Google Ads), medium, and campaign name using UTM tracking parameters and cookies. This helps us understand how you found Talkmind and how our marketing performs.

2.4 Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Stripe), email address, and phone number. We refer to this information as “Order Information.” For more information on Stripe, visit https://stripe.com/gb/legal/cookies-policy. For more information on Calendly, visit https://help.calendly.com/hc/en-us/articles/360007385493-Cookie-FAQs.

2.5 Email Subscriptions and Marketing Consent: If you choose to subscribe to our wellbeing guides, updates or booking offers, we collect your name and email address for the purpose of sending these communications. Subscription is entirely optional and not required to access our services or take our questionnaires.

2.6 Questionnaire Information: If you choose to take one of our wellbeing questionnaires, we collect your responses in order to generate your personalised result. Where results are delivered by email, your questionnaire responses will be linked to your email address for the purpose of providing this service. Questionnaire responses are not used for marketing unless you separately provide explicit consent..

2.7 When you have a session, the professionals may use Heidi, to help scribe their notes. For more information, visit https://www.heidihealth.com/uk/legal/privacy-policy#toc-3-3-what-information-do-we-collect. 

2.8 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3.1 We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
a. Communicate with you;
b. Screen our orders for potential risk or fraud.

3.2 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3.3 Marketing Communications: Where you have given your explicit consent, we use your name and email address to send optional wellbeing guides, mental-health insights, updates and booking offers. Providing your email for marketing purposes is entirely optional and is not required in order to take our questionnaires or access our services. You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us.

4.1 We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4.2 Email Communications: We use MailerLite to manage email communications, newsletters and optional wellbeing updates. When you subscribe, your name and email address are stored securely by MailerLite solely for the purpose of sending these communications. MailerLite acts as our data processor. You can view their privacy policy here: https://www.mailerlite.com/legal/privacy-policy.

5.1 Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6.1 If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6.2 Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7.1 When you place an order through the Site, we will maintain your Order Information for our records.

8.1 We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.